What Our FAQ Covers and Why It Matters
We built this FAQ around the questions that actually come up — not a generic checklist. Whether you are depositing for the first time with Nagad, checking why a withdrawal is still pending, or switching between the mobile browser and the app, the answers here are based on how the platform actually works. Each answer reflects a real account step or payment
path. For deposits, you open your bKash or Rocket app, send to the account number shown in your wallet screen, then confirm with your PIN. The transaction reflects in your account balance as soon as the network confirms. For withdrawals, you enter the amount, choose your wallet method, and the team runs a standard account verification before releasing funds. That verification step
is what keeps your account and wallet secure. If a step ever looks different on your screen, reach out via live chat — agents can pull up your account and walk through it with you in real time.
- bKash
- Nagad
- Rocket
- Live Chat Support